Refund policy
Return & Refund Policy Zynvora
Last Updated: 28 April 2026
1. Returns
We want you to be happy with your purchase. If you're not completely satisfied, you may return your item within 14 days of delivery.
To qualify for a return:
- Item must be unused and in original condition
- Must be in original packaging
- Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
The following items cannot be returned:
- Used or damaged items (not due to our error)
- Personal use items (for hygiene reasons)
- Clearance or sale items (if applicable)
3. Refunds
Once we receive and inspect your return:
- You will be notified of approval or rejection
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued to your original payment method
4. Exchanges
We only replace items if they are:
- Defective
- Damaged on arrival
If you need an exchange, contact us at: zynvora@outlook.com
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty
- We recommend using a trackable courier service
- We are not responsible for lost returns
6. Damaged or Incorrect Orders
If you receive a damaged or wrong item:
- Contact us within 48 hours of delivery
- Include photos as proof
- We will resolve it quickly at no extra cost
7. Contact Us
For any return or refund questions:
📧 Email: zynvorasa@gmail.com
📍 Location: South Africa